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Refund Policy
Refund Policy
At Nexorea, we want you to shop with complete confidence. If something isn't right with your order, we're here to make it right.
Return Eligibility
We offer a 30-day return window from the date you receive your item. To be eligible for a return, your item must meet one of the following conditions:
• Damaged — the item arrived faulty, broken, or damaged during transit.
• Unused — the item is in its original, unused condition and packaging.
Damaged or Faulty Items
If your item arrived damaged or faulty, we sincerely apologise. We will issue a full 100% refund or send a free replacement — whichever you prefer. Return shipping is completely free. We'll provide a prepaid return label so you don't pay a cent.
Change of Mind Returns
If your item is unused and in its original condition but you've simply changed your mind, we'll still accept the return. Please note that for change-of-mind returns, you will be responsible for covering the return shipping cost. Once we receive the item, we'll issue a partial refund — our original outbound shipping cost will be deducted from your refund amount.
How to Start a Return
1. Email us at support@nexorea.online with your order number and the reason for your return.
2. If your item is damaged, please include a photo or short video showing the issue.
3. Our support team will respond within 24 hours with step-by-step instructions and the return address.
When Will I Receive My Refund?
Once we receive and inspect your returned item, we'll process your refund within 5–7 business days. You'll receive a confirmation email as soon as it's been issued. Refunds are returned to your original payment method.
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